Policies at It's A Plant Thang

You know, all that retro legal stuff that's important.

Due to the high demand on our site and etsy store, we will be shipping on Mon/Wed only. We are experiencing a ONE WEEK delay from your order and shipping so please be patient as we make sure your plants arrive to you safe and happy!

If you haven't received a shipping notification in 7 days, please contact us for an update on your order!

 

*** We are not responsible for shipping delays, etc. but each package comes with up to $50 in insurance. If you purchase more than $50 it will be added to your shipping. It is your responsibility to file a claim with USPS. 

 

*** We do not guarantee our plants past 3 days of purchase (in person purchasing). A lot can happen in a few days including overwatering, transplant shock and all plants need to acclimate. We are happy to give tips and advice to keep your species alive but there is no guarantee.

 

All of our plants go through a rigorous quarantine, care, etc. before being put out on the shelves. We take pride in pulling any plants that are not in prime condition and rehabbing them or donating them to those who want a project to take on. Plants are unpredictable and as much as we love them, some are a challenge -- we try to be as transparent as possible with descriptions of each plant in our listings.

 

Thank you and if you have any questions, contact us at info@itsaplantthang.com

Masks and COVID:
To keep us and you protected, our state of Colorado has mandated that you wear a mask while in any business. We do enforce this for everyone's safety involved. Please respect this as we learn to navigate through this global pandemic. We appreciate your understanding! 

 

Privacy Policy: 
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you'd like to know what type of cookies we store, please visit this website link: https://support.wix.com/en/article/cookies-and-your-wix-site

If you don’t want us to process your data anymore, please contact us at info@itsaplantthang.com or send us mail to: 530 Main St. Suite A Grand Junction, CO 81501

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@itsaplantthang.com or send us mail to: 530 Main St. Suite A Grand Junction, CO 81501